I just survived a book that I am pretty sure was written by a computer, and regardless is probably the worst book I’ve ever read. Whoever wrote the clever algorithm that generated random ITIL-related text in this rotten book probably deserves a neck-medal, but surely their name isn’t Blokdijk. It appears that this horrible book, “ITIL IT Service Management: 100 Most Asked Questions, by Gerard Blokdijk,” was written by a real human, but I prefer to assume this was a result of a poor application of techology…
I’m sure there are lots of great resources out there for learning IT best practices, and I am sure none of them are written by Gerard Blokdijk. Avoid these books — unless purchasing them on Amazon and burning them suddenly becomes the cheapest source of heat. This “author” has so many horrible books that he’s defeated the “web 2.0 nature” of Amazon — although there are literally dozens of accurate reviews of his horrible books, many show up with no feedback at all.
Here are few gems from the worst IT book ever: “ITIL IT Service Management: 100 Most Asked Questions, by Gerard Blokdijk.” I waited until the last 20 pages to start recording these notes, since my wife was finally sick of hearing me complain about the contents:
- The first chapter title is “Change Management on ITIL:…“. Ugh.
- Here’s a doozy from p171: The principle of ITIL, when applied to the Microsoft technology, provides the foundation in helping different IT organizations to meet all the challenges that my be encountered, and assist in their goal for the continual improvement of the organization. It can give guidance to the operation wand will enable the business to attain the critical missions of their systems with the height reliability and availability of the Microsoft products and technologies.
- This is seriously a chapter title: p175: Ways of Getting Badly-Needed ITIL Tutorial (no, I didn’t forget the pluralization there!)
- This one’s a charmer: p179: The process of writing ITIL requires writers that are proficient in the field of writing and have experience with writing the different procedures. The writer must also have an IT background, and knows the principles of ITIL. He must have a good understanding of the various types of information involved so as to create well plan policies and procedures that are aimed at the tasks and people concerned. Did you catch that they used a form of write FOUR different times in the first sentence? Could you find the three other grammatical trainwrecks in this short paragraph?
- Mmm, compelling: p179: The procedures in writing ITIL have a lot of subjects to take into consideration.
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One Response
December 9th, 2008 at 2:38 pm
if you’re looking for books i suggest taking a look at this BPM Site. They have a number of the latest ITIL V3 books that would be more likely to appear on a list of the best ITIL books out there.
In addition, the site has an abundance of useful information, including informative videos, case stories, and even a 100% Free BPMN Modeler for microsoft visio. I suggest checking it out!
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