I recently passed my ITIL v3 Foundation Certification Exam, having studied both the best and worst study guides I could find. After my last bitter rant, I figured I would share a positive review. If you’re already familiar with ITIL concepts and processes, The Art of Service’s “Exam Prep Study Guid: ITIL v3 Foundation” is the golden ticket. It provides concise, 2-page summaries of each Service Design and Service Delivery process, including the process’ business goals, basic concepts, and key terms. It covers in 90 pages (with nice, fat 14-point text) what the official ITIL books cover in hundreds.
If you are new to IT operations processes (such as change/incident/problem/configuration/capacity management), you should probably attend an ITIL Foundations training course. However, if you have some hands-on ITIL experience, or experience with other comprable IT operations models (like MOF), you should buy this book today and pass your ITIL v3 Foundations test tomorrow!
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One Response
September 30th, 2009 at 7:53 am
very very nice post.. tnx
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