30Oct
Author: trent
Categories: Security
Happy Friday, and Happy Halloween! If you’re looking for some thought provoking reading, my good friend Gunnar Peterson presented what is truly a masterpiece about information security in a cloud environment at the mnemonic RISK Conference in Oslo, Norway this week. I wouldn’t do it justice to attempt to summarize it fully here, but he makes a number of excellent, anti-information security-establishment points about how we as a discipline really need to buck up and deal with the difficult problems in information security, rather than continue to do the same old thing that we’ve been doing, for, well, 5078 days.
This is excellent brain food – I encourage you take the time to read and digest it. Nice work, Gunnar! Check it out: Thinking Person’s Guide to the Cloud.
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16Oct
Author: paul
Categories: IT Management
2010 will be here in no time, and with it will come some changes to support for Windows Server. In July 2010, public support for Windows 2000 will cease. At the same time, Server 2003 moves from mainstream support into the “Extended Support” phase. While security patches will still be released, all non-security hotfixes developed during this period will be restricted to customers enrolled in the extended hotfix support (EHS) program.
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14Oct
Author: terry
Categories: IT Management
Tickets are sometimes associated more with the help desk than with the operations group of an internal IT department. Unfortunately, when this is the case, system administrators are missing out on an opportunity to use tickets for their own purposes. Sometimes, administrators can see tickets as a barrier to efficiency and agility. But this is not the case. Tickets are a communication and change control tool. All work done by the IT staff should be tracked in a ticket. This is important for several reasons:
- Other administrators can understand what is happening with a particular effort.
- End users can be kept in the loop on the status of issues affecting them.
- The administrator doing the work has a log of all the steps they have taken which can be useful if they ever need to perform the same task again, or if they need to go in and back out some portion of the change.
- The manager can quickly and easily understand the workload of the staff.
Organizations that do not use tickets throughout the IT department tend to fall into one or more of three common IT traps: Read more »
05Oct
I’m excited to say that